The rise of artificial intelligence has given way to numerous innovations that have changed the manner in which businesses operate. Chatbots are AI-powered virtual agents that can converse with customers, answer their questions and even sell products if needed. As customer service is one of the primary ways that companies can connect with their customers […]
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Black Friday and Cyber Monday have become staples of the Christmas holiday shopping season. In recent years, the digital-first nature of shoppers has sparked an increase in digital Black Friday and Cyber Monday sales, including heavy promotion of Amazon deals. For example, last year we saw a lot of retailers offer digital-only coupons that could […]
Social media is no longer just a passing trend. Whether you’re using Facebook, Twitter, Instagram, TikTok or another platform, social media has become a mainstay of the digital landscape and an important tool for businesses of all sizes. If you’ve been feeling unsure about your company’s social media presence, you’re not alone. For many brands, […]
It’s no secret that the artificial intelligence space is booming right now. The demand for AI-driven solutions is accelerating at a rapid pace, and businesses are eager to implement these solutions in their day-to-day operations. In fact, the market for chatbots alone is expected to grow by more than 200% over the next two years. […]
Here’s a list of Google Business Profile Statistics that local businesses should know: 90% of people read Google Business Profile reviews before purchasing. Local businesses receive 94% of calls from Google Business Profiles on weekdays. A regular local business typically gets discovered in 1,009 searches monthly. 56% of actions on Google My Business Profiles listings result in website visits. 49% of companies […]
In May, at Meta’s first-ever ‘Conversations’ messaging conference, They announced ‘Recurring Notifications’ on its Messenger Platform, which will enable businesses to send ‘proactive, automated messages, to people who have opted in to receiving them’. This will mean that businesses will be able to send sales notifications, updates, newsletters – pretty much whatever they like, with the frequency options […]
What is the Open Voice Network (OVN)? Well, they seek to make voice technology worthy of user trust—a task of critical importance as voice emerges as a primary, multi-device portal to the digital and IOT worlds, and as independent, specialist voice assistants take their place next to general-purpose platforms. The Open Voice Network is an […]
Employees now demand less bureaucracy and more intuition. The company intranet used to be the place to search and find information for an employee. But it doesn’t have to be that way with a distributed workforce, capitalise on Voice technology and voice-enable high-frequency functions such as IT service desk, HR Benefits, expense approvals, facilities booking, […]
Do B2b Businesses Need a Chat bot? B2B chatbots help businesses save time and manage costs. Chatbots may answer general questions and FAQs, provide customer support and nurture leads; in addition, the buyer may also inquire about the vendor to find out additional details about them. Table of contents How-to-Utilise-a-B2B-Chatbot? Do ChatBots Increase Sales? Why […]
Last week I did an interview with Lead Hero for an episode of Talking Trades. We talk about the MASSIVE opportunity for local businesses to leverage voice marketing right now, to claim their Alexa “skills” and beat their competition in the upcoming (and so far untapped) “land grab” that is voice marketing! And how they […]
